General Letting Conditions
GENERAL LETTING CONDITIONS
POSARELLI VILLAS GB LIMITED (hereafter referred to as “Posarelli”) whose registered office is at Royston Road, Duxford, Cambridgeshire CB22 4QH (company number: 05906789) l – act as an undisclosed agent
Dimore srl – Via Montegufoni 20 – 50025 Montespertoli (FI) (hereafter referred to as “Dimore”) is Posarelli on-site agent and customers support for Italy, Spain, Greece and Crete.
Posarelli is authorised to act as a booking agent to contract rentals on behalf of the owners of the properties.
The minimum rental period is one week, always from Saturday to Saturday but there are some properties where flexible arrival and departure dates are accepted. If so, the minimum rental period can be less than a week. This information is mentioned on the unit price list.
2) RENTAL PRICES
The rental prices are divided by season and are meant per unit per week from Saturday to Saturday (possible exceptions are mentioned on the property description) and/or per unit per night (if stays shorter than a week are allowed).
Booking fees are € 30,- per booking (non refundable).
All extra charges (mentioned in the description of each property) are not included in the rental price and are to be paid directly to the owner of the property or to his/her representative on arrival at the property unless otherwise agreed in writing at the time of booking.
The prices are an integral part of these general conditions of rental. Agents or distributors are not authorised to vary the prices in any way.
2A) MINIMUM PRICE GUARANTEE
Posarelli Villas / Dimore guarantees that the prices published through its pages are the lowest available on the market. If the clients should find (for the same dates, at the same conditions, and for tariffs in euros) a lower price with a competitor, the client will be entitled to a discount by Posarelli Villas / Dimore equal to the difference between the prices released by Posarelli Villas / Dimore and the ones published by the competitor. Only exception is a difference lower or equal to € 50 in total on the published prices (always referring to the conditions mentioned above).
3) HOW TO BOOK
All bookings must be made directly through Posarelli or agencies, which are authorised to act on behalf of Posarelli. These agencies can also accept payments from the client on behalf of Posarelli. The client must fill in the booking-form and accept these general conditions.
A deposit of 25% of the total rental plus a 30,- € booking fee (non refundable) is due at the time the booking is confirmed. The balance is due no later than 60 days prior to arrival at the property. If the balance is not paid within this time limit, Posarelli reserves the right to cancel the booking. Full payment is required for bookings confirmed less than 60 days prior arrival. Upon receipt of the balance, Posarelli will provide the client with a rental voucher together with the address and directions to the property and the instructions for gaining access to it.
Upon arrival the client must show the voucher to the owner of the property or to his/her representative before gaining admittance to the property. No other document will be accepted. The voucher is personal and valid only for the persons named on the booking form and it is non-transferable. The owner or his/her representative will refuse entrance to the property if the number of persons exceeds the number mentioned on the voucher. If there is any change in the total number persons during the stay, Posarelli must be informed in advance, otherwise the owner or his/her representative can request the whole party to leave, in which case the client will have no entitlement to any refund of the rental payment or associated charges.
All changes and special requests must be agreed in advance with Posarelli. Posarelli or Dimore reserves the right to charge a reasonable administration fee and any associated costs imposed by property owners arising from any changes or special requests.
Children under the age of 2 can stay at the properties free of charge and are not counted in the number of persons booked to stay at the property, provided that the client brings his/her own baby-cot and linen (possible exceptions are pointed out on the property description).
Payments must be maid in cleared funds by bank transfer (SWIFT) or by credit card (VISA, MASTERCARD or AMERICAN EXPRESS).
For payments made by bank transfer the name of the client, the booking number and the property reference must be clearly specified. If these conditions are not met, the booking is not valid. Payments in other currencies than Euros (€) are not accepted.
5) ARRIVAL AND DEPARTURE
The client must arrive at the property between 17.00. and 20.00 (possible exceptions are mentioned on the property description). Any change to the arrival times must be advised to Posarelli during normal office hours (from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00 and from Easter to Oct. On Saturdays from 16.00 to 20.00) prior to arrival and are subject to the approval of the property owner.
In case of unexpected late arrival, the client must advise Posarelli or the owner directly. Should the owner or his/her representative not to be able to accept a late arrival, all associated costs incurred by the client (including without limitation) hotels, restaurants, travel are to be borne by the client. Should the owner or his/her representative be obliged to wait for customers after the agreed time, he/she may request a late-arrival fee.
Upon arrival the client must produce to the owner or to his/her representative the rental voucher and passports of all members of the party in order to conform to the Italian Law. Only guests whose passports are registered are allowed to stay in the property. If there is any substitution of persons during the stay, the owner or his/her representative can request the whole party to leave, in which case the client will not be entitled to any reimbursement or compensation. In addition, possible extra charges included local tourist taxes where requested can be deducted from the security deposit.
The clients must depart on Saturday between 8.00 and 10.00 (possible exceptions are mentioned on the property description), after returning the house keys and allow the owner or his/her representative to inspect the condition of the property.
6) REFUNDABLE SECURITY DEPOSIT
Upon arrival the client must pay a security deposit as guarantee for possible damages and/or extra charges which are not included in the rental price.
The deposit is to be paid in euros (€) (cash payments unless otherwise indicated) as per the amount indicated on the voucher to the owner or his/her representative. The owner or his/her representative has the right to refuse admittance to the property if the deposit is not paid, in which case the client will not be entitled to any reimbursement or compensation. This deposit will be refunded on departure after deducting possible damages and/or extra charges not included in the rental price. In case of early departure, the owner will refund the deposit after inspecting the house, and will forward it to clients after deducting any relevant charges not included in the rental price or for any damage caused by the clients. If the amount of possible damages is higher than the security deposit, customers must pay the difference to the owner or his/her representative before departure.
Posarelli is not responsible for any disputes between the client and the owner concerning the security deposit.
Upon arrival the client will find the property in clean and tidy condition. At departure the client must pay to the owner or to his/her representative final cleaning charges unless it has been specified that these are included in the rental price. It is the client’s responsibility to ensure that the property is left in the same condition of cleanliness and repair as upon arrival. The costs incurred by the property owner resulting from any failure by the client to maintain the property will be deducted from the security deposit.
8) HEATING AND AIR CONDITIONING
Heating and/or air-conditioning if provided are mentioned on the property description and pricing. Heating and air-conditioning costs must be paid on the spot to the owner of the property or to his/her representative and can be calculated depending on the use, in which case the property description will read "according to consumption".
In Italy the use of heating (period of use, temperature…) varies from region to region. At the time being in Tuscany the use of heating is allowed in the period from Nov. 1st to March 30th 8 hours a day.
The possibility of using the heating outside this period and the cost of it must be agreed with the owner of the rented property. The properties without the symbol referring to the heating are not provided with a heating system.
Domestic animals (cats and dogs) are allowed only in the properties showing the “flag” referring to domestic animals.
At the time a booking is confirmed the client must advise Posarelli of any domestic animal (indicating size and breed) so Posarelli can inform the owner of the property.
The property owner may request an extra charge for accepting a pet. If so, this supplement will be mentioned on the property description and must to be paid on site.
The customer must look after his/her pet in order to avoid possible damages and / or any disturbance to other guests.
The client renting a Posarelli property is responsible for his/her correct behaviour whilst occupying the property. Should a client fail to behave in a civilised and decent manner, the owner or his/her representative has the right to ask the client and their party to leave the property immediately and may deduct from the security deposit such sums as are necessary to repair any damage and cover any related costs. In these circumstances the client will have no entitlement to any refund of the rental payment or associated charges.
If the amount of possible damages is higher than the security deposit, customers must pay the difference to the owner or his/her representative before departure.
It is absolutely forbidden to access (for any reason) the rented property with a number of guests higher than the maximum property capacity without prior authorization of the owner. It is also strictly forbidden to organize parties, birthday parties or events in general without the approval of the owner.
11) EXTERNAL MAINTAINANCE
The owner or his/her representative reserves the right to enter the property for essential maintenance works (garden, swimming-pool, etc.) even in case of independent villas.
It is a condition of these general terms that the client has sufficient insurance cover for the duration of the booking.
The description of the properties are made in good faith. Posarelli cannot be held responsible for changes carried out by the owner of the property without noticing Posarelli.
If the client has any complaint in the property, he/she should inform Posarelli (and / or its partner Dimore) on the arrival day and confirm it in writing within 24 hours (Posarelli offices are open from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00 and from Easter to October on Saturdays on the following number: [+39 0571675200]).
Complaints will not be accepted unless this procedure is observed. Posarelli reserves the right to verify, during the period of occupancy, the reasons of the complaint of the client, if necessary by inspecting the property. If the complaint is accepted, the client will be compensated in proportion to the extent of the sustained damage (up to a maximum of the rental price).
If necessary, Posarelli reserves the right to move the client to a similar or to a better property, subject to availability. If the price of the alternative accommodation is lower than the price of the booked house, Posarelli will refund the client the difference between the initial price and the rate of the alternative accommodation.
If the price of the alternative accommodation is higher than the price of the booked property, the difference will be not be charged to the client. Should the client accept this exchange, no further compensation will be payable to the client.
If no alternative property is available, Posarelli will refund the total rental. In no circumstances will Posarelli pay or be liable for any hotel or other accommodation costs.
If a client leaves a property without giving Posarelli or its representatives the possibility of verifying the reason of complaint, the client looses the right to any compensation or refund. If a client complains when he/she is no longer on the rented property, he/she looses the right to any compensation or refund.
Posarelli will not accept as causes for complaint weather conditions, stings or presence of insects, lack of water or electricity, work in progress, etc., if these depend on state-run organisations.
Posarelli properties are not hotels but private homes. Their equipment, furniture and characteristics reflect the local style, the taste of the owner and the Italian or local traditions (ex.: normally the coffee machine is the Italian espresso maker and not the electrical machine) and do not reflect the standard grading used by hotels. Therefore Posarelli will not consider these elements as a cause of complaint.
Should the client for any reason cancel the booking, the following cancellation charges will be applied (all cancellations must be confirmed in writing):
- 25% of the total rental if the cancellation is made 60 days or more prior arrival day.
- 50% of the total rental if it is made between 59 and 30 days prior arrival day.
- 90% of the total rental if it is made between 29 and 1 day prior arrival day.
- 100% of the total rental if it is made on the arrival day or in case of no-show.
For any amendment to the original booking, assuming that the property and the rental period remain the same, the client must pay a fee of € 50,00. If the property and the rental period do not remain the same, the booking has to be cancelled applying the above cancellation fees, and a new booking is necessary. Should Posarelli succeed in renting the property of the cancelled booking, the client must only pay a penalty equal to the actual damage sustained by Posarelli. The rental price does not include cancellation insurance.
Should Posarelli be forced to cancel a booking because of reasons outside of their control, Posarelli will, subject to availability, offer a similar or a better property. If the price of the alternative accommodation is lower than the price of the booked house, Posarelli will refund the client the difference between the initial price and the rate of the alternative accommodation. If the price of the alternative accommodation is higher than the price of the booked house, the difference will not be charged to the client. In case no other alternative accommodation is available, Posarelli will refund the total price of the booking and no further compensation will be due to the client.
Cancellation policy variation COVID-19
For all bookings confirmed starting from September 15th 2020 with arrival between September 15th 2020 and December 20th 2021 the following cancellation policy applies:
In presence of government restrictions on travels in Italy or to Italy from the traveller's country of origin during the rented period, it will be possible to cancel the reservation free of charge starting from 14 days prior arrival. In this case, Posarellivillas will reimburse the traveler the paid amount (excluding any booking fees) or will provide a voucher (for the amount paid) to be used for a future booking.
Any dispute claim or other matter arising from any bookings and these general terms will be subject to the laws of England and the parties agree to the exclusive jurisdiction of the courts of England and Wales.
16) DATA PROTECTION
Posarelli may use your personal data (as defined by the Data Protection Act 1998) for the purpose processing bookings and providing services, client identity and verification, the administration of files and records, legal and regulatory compliance and the marketing and promotion of services, as well as informing clients of relevant news. In certain circumstances client’s personal data may be transferred outside the European Economic Area (EEA) where data protection legislation may not offer the same protection as within the EEA. Clients who would prefer that their personal data was not transferred outside of the EEA should please write to Posarelli to confirm this. Please note that we will need to share information to property owners as part of the booking process. You have the right to access personal data we hold about you. If you do not wish us to process your personal data for marketing purposes, please advise us in writing as soon as possible.